hhbf Terms and Conditions

1.1 Definitions

The following terms used in these conditions are defined as follows:

• "Platform" — The hhbf website, mobile version and all associated digital services.
• "User" or "Member" — Any person who has registered on the platform and is using the services.
• "Account" — The personal user profile created for each member.
• "Bonus" — Any financial or non-financial benefit offered by the platform.
• "Real Money" — Bangladeshi Taka (BDT/৳) deposited by the member into their account.

1.2 Applicability of Terms

These terms apply to all users, including:

• Those who are only browsing (without registering);
• Registered active members;
• Those participating in bonuses or promotional offers.

hhbf reserves the right to change these terms at any time. Notice of changes will be published on the platform, and continued use of the platform after any changes will be considered acceptance of the new terms.

2.1 Age Limit and Eligibility

To create an account and use services on hhbf, users must meet the following conditions:

• You must be 21 years of age or older (for 21+ only);
• You must operate the account in your own name and for yourself;
• You must not be located in a country where online gaming is explicitly prohibited;
• You must not have any pending cases of fraud or money laundering against you.

2.2 Account Registration

Each individual may create only one account. If the same person holds multiple accounts, those accounts will be cancelled and deposited funds may be forfeited. All information provided at the time of registration must be completely truthful, accurate and up to date.

hhbf may at any time request a National ID (NID), birth certificate or other valid document for identity verification. If information is not provided, the account may be temporarily suspended.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. Do not share your account details with anyone. If you suspect unauthorized access to your account, contact our support team immediately via live chat.

3.1 Deposit Rules

The following methods are accepted for depositing funds at hhbf: bKash, Nagad, Rocket, Upay and bank transfer.

• Minimum deposit amount: ৳300 (the same for each method);
• Deposit transactions are generally credited to the account instantly;
• Use the correct payment reference when depositing, otherwise delays may occur;
• Only use payment accounts registered in your own name.

3.2 Withdrawal Rules

Terms for the withdrawal process:

• Minimum withdrawal amount: ৳500;
• Withdrawals are generally completed within 10 to 45 minutes;
• Identity verification must be completed before a withdrawal request is processed;
• The relevant wagering requirements must be met to withdraw from a bonus balance;
• The withdrawal method must be consistent with the deposit method.

3.3 Transaction Verification

hhbf reserves the right to investigate any suspicious financial transaction. During an investigation, transactions on the relevant account may be temporarily suspended. If fraudulent activity is proven, the account will be closed and legal action will be taken if necessary.

4.1 Welcome Bonus

hhbf offers a welcome bonus for new members. Currently, a 150% bonus on the first deposit is provided up to a maximum of ৳15,000. The following terms apply to this bonus:

• A minimum deposit of ৳300 is required to activate the bonus;
• The wagering requirement for the bonus is 10 times (10x) — meaning you must place bets totalling 10 times the bonus amount;
• The bonus balance cannot be withdrawn until the wagering requirement is met;
• Each eligible account will receive the welcome bonus only once;
• The bonus must be used within a set period, otherwise it will be cancelled.

4.2 Other Promotional Offers

hhbf provides various promotional offers, cashback and VIP benefits from time to time. Specific terms apply to each offer, which will be detailed in the offer description. The general rules are:

• Multiple bonuses cannot be active at the same time, unless specifically permitted;
• A maximum bet limit may apply while using a bonus;
• hhbf reserves the right to change or cancel any promotion at any time.

4.3 VIP Program

hhbf's VIP program has four tiers: Bronze, Silver, Gold and Platinum. The weekly cashback rate differs at each tier:

• Bronze — up to 0.2% weekly cashback;
• Silver — up to 0.5% weekly cashback;
• Gold — up to 0.8% weekly cashback;
• Platinum — up to 1.0% weekly cashback.

Advancement through VIP tiers depends on the player's activity and contributions. hhbf reserves the right to change VIP benefits and the criteria for tier classification.

5.1 General Gaming Terms

The following rules must be followed when playing games on the hhbf platform:

• Each game has its own rules and procedures, which can be found in the game interface;
• In the event of a network disconnection or technical error, the game provider's rules will apply;
• If a technical error or irregularity is detected in any game, the relevant round may be cancelled;
• Attempting to exploit any software or system error for an advantage is strictly prohibited.

5.2 Prohibited Activities

The following activities are completely prohibited and may result in account cancellation and forfeiture of funds:

• Playing games using bots, scripts or automated software;
• Creating multiple accounts to claim bonuses repeatedly;
• Colluding with other members to gain an unfair advantage;
• Operating an account with a false identity or incorrect information;
• Money laundering or other illegal financial activities.

5.3 Technical Errors

hhbf reserves the right to cancel any winnings or balances incorrectly displayed due to a technical error. In such situations, we will always endeavour to ensure a fair resolution and the relevant member will be informed.

6.1 Personal Data Collection

hhbf collects personal information necessary for registration, identity verification and service delivery. This may include: name, date of birth, address, phone number, email and identity document details.

For a detailed description of our data protection policy, please read our Privacy Policy.

6.2 Data Security

All your personal and financial information is protected using SSL encryption technology. We never sell your information to third parties. However, information may be provided to authorities in cases of legal obligation or fraud investigation.

7.1 Commitment to Responsible Play

hhbf believes gaming should be a source of entertainment, not financial hardship. We encourage all members to play responsibly. If you feel gaming is having a negative impact on your life, please seek the support listed on our Responsible Gaming page.

hhbf provides the following tools:

• Setting deposit limits;
• Setting loss limits;
• Self-Exclusion facility;
• Temporary account break.

7.2 Protection of Minors

The hhbf platform is strictly prohibited for those under 21 years of age. If evidence is found that a person under 21 has created or used an account, that account will be closed immediately and all funds will be forfeited.

8.1 hhbf's Rights

In the following circumstances, hhbf may temporarily suspend or permanently close an account without prior notice:

• Any violation of these terms;
• Providing false or incorrect information;
• Operating multiple accounts;
• Bonus abuse or fraudulent activity;
• Request from a financial institution or authority;
• Inactive account (not logging in for an extended period).

8.2 Member's Request to Close Account

If you wish to close your account, contact our support team via 24/7 live chat or by email at [email protected]. You will be given the opportunity to withdraw all valid balances before the account is closed.

9.1 Nature of the Service

hhbf is an entertainment platform and does not guarantee any specific financial outcome related to gaming. The outcome of each game is determined by a Random Number Generator (RNG) that ensures fairness.

9.2 Technical Disruptions

hhbf is not liable for any loss caused by internet disconnection, server downtime or any other technical issue. However, we always strive to ensure continuity and quality of service.

9.3 Third-Party Content

hhbf hosts content from third-party game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. In the case of errors or issues with games from these providers, the relevant provider's policies will apply.

10.1 How to Submit a Complaint

If you have any objection or complaint, please contact our support team first. We provide 24/7 live chat support in Bengali and will try to resolve your issue as quickly as possible.

Steps to file a complaint:

1. Contact the support team directly via live chat;
2. If needed, email a detailed description to [email protected];
3. Keep all evidence related to your complaint (screenshots, transaction IDs).

10.2 Dispute Resolution Process

hhbf is committed to resolving all disputes fairly and transparently. Our investigation team will review each complaint and provide a decision within a reasonable timeframe. All parties will be kept informed throughout the investigation.

11.1 Amendment of Terms

hhbf may update or modify these terms at any time. Members will be notified in a timely manner of any significant changes. Continued use of the platform after changes have been made will be considered acceptance of the new terms.

11.2 Severability

If any provision of these terms is found to be legally unenforceable, it will not affect the validity of the remaining provisions. All other provisions will remain fully in force.

11.3 Entire Agreement

These terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between hhbf and the member. This document replaces any prior oral or written agreements or understandings.

11.4 Contact Information

For any questions or clarifications regarding these terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our support team is always here for you. Answers to common questions can be found on the FAQ page.