hhbf Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how we collect and protect your data.
1. Introduction and Scope
hhbf is a safe and reliable online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how hhbf collects, uses, stores, and protects your personal information.
This policy applies to all services provided through https://hhbf.cam, the mobile version, and all associated platforms. Our services are for people aged 21 and above only. Minors are requested to refrain from registering or providing any information.
We may update this privacy policy from time to time. We will notify you in a timely manner of any significant changes. If you continue using our services after a change, you will be considered to have consented to the revised policy.
2. What Kind of Information We Collect
2.1 Information You Provide Directly
We collect information you provide directly to us during registration or account management. This includes:
- Full name and date of birth (for age verification)
- Email address and contact information
- National ID or passport number (when identity verification is required)
- Financial transaction details — information related to bKash, Nagad, Rocket, Upay or bank accounts
- Password and security question answers (stored in encrypted form)
- Messages and requests you submit in support chat
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Activity logs on the platform — login times, gaming history, bet amounts
- Information collected through cookies and similar tracking technologies
- General location information (at the country/region level)
2.3 Information Received from Third Parties
In certain cases, we may receive information from trusted third-party services for identity verification or fraud prevention. Applicable legal regulations are fully followed in these cases.
3. How Your Information Is Used
hhbf uses the information we collect for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying and maintaining your account
- Processing deposits and withdrawals
- Providing bonuses, promotions and VIP benefits
- Keeping records of your gaming history and transactions
3.2 Security and Fraud Prevention
- Detecting unauthorized access and fraudulent activity
- Conducting appropriate checks to prevent money laundering
- Ensuring account security
- Preventing access by minors
3.3 Communication and Support
- Providing support via 24/7 live chat and email
- Sending important account-related notifications
- Sending relevant promotional information with your permission
3.4 Fulfilling Legal Obligations
We are required to store and process your information in certain situations in order to comply with applicable laws and regulations.
4. Information Sharing and Disclosure
hhbf does not sell your personal information to any third party. However, sharing information may be necessary in certain specific cases:
4.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, and technical support. These organizations receive only the information necessary to carry out their specific tasks and are also bound by strict confidentiality agreements.
4.2 Game Providers
Game providers on our platform, including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft, may receive the minimum information necessary to manage gaming sessions.
4.3 Legal Requirements
We may be required to disclose information under court orders, government directives, or applicable law. In such cases, we will disclose only the minimum information necessary.
4.4 International Data Transfers
Due to the nature of our technology infrastructure, your information may be processed or stored outside Bangladesh. In such cases, we ensure that appropriate security measures are maintained in accordance with international standards.
5. Data Security Measures
hhbf uses industry-leading security technology to keep your information safe:
- SSL Encryption: All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption.
- Data Encryption: Sensitive stored information, especially passwords and financial data, is stored using strong encryption methods.
- Access Control: Only authorized personnel can access specific information, and all access is recorded in logs.
- Regular Security Audits: Our systems undergo regular security audits.
- Firewall and Intrusion Prevention: Advanced firewall and intrusion prevention systems keep our network secure.
Even so, data transmission over the internet is not entirely risk-free. While we make every effort, your own precautions — such as using a strong password and keeping it confidential — are essential for the security of your account.
6. Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to function properly and to improve your experience.
6.1 Types of Cookies
- Essential Cookies: Essential for maintaining login status and basic site functionality. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to understand and improve site performance. These do not contain any personal information.
6.2 Cookie Control
You can disable most cookies through your browser settings. However, disabling essential cookies may cause some platform services to not work properly.
7. Your Rights and Choices
As a registered user of hhbf, you have the following rights regarding your own information:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete information.
- Right to Deletion: In certain circumstances — beyond legal obligations — you may request deletion of your information.
- Right to Opt Out of Promotional Communications: You may unsubscribe from marketing emails and messages at any time.
- Right to Object to Data Processing: You may object to data processing for specific reasons.
To exercise these rights, contact our support team via 24/7 live chat or by email. We will process your request as quickly as possible. Identity verification may be required in some cases.
8. Data Retention Period
hhbf retains your information only for as long as necessary:
- Active Accounts: All relevant information is retained while the account remains active.
- Closed Accounts: After an account is closed, certain information is retained for a defined period to meet legal and regulatory requirements.
- Transaction Records: Records of financial transactions may be retained for an extended period in accordance with applicable legal obligations.
- Marketing Permissions: After you opt out of promotional communications, a record of that withdrawal of permission is retained.
Once the retention period ends, information is securely deleted or anonymized.
9. Protection of Minors
hhbf services are strictly for people aged 21 and above only. We do not intentionally collect any information from minors. Age is verified at the time of registration. If we learn that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If a parent or guardian suspects their child has registered on our platform, please contact us immediately.
10. Policy Changes and Updates
hhbf reserves the right to revise or update this privacy policy as needed. For any significant changes:
- We will update the "Last Revised" date on this page.
- A notification will be sent to your registered email for important changes.
- If you continue using the platform after a change, you will be considered to have accepted the new policy.
We recommend that you visit this page regularly and stay informed about any changes. You will also find relevant information on our Terms and Conditions page.
11. Contact Us
For any questions, concerns, or requests related to the privacy policy, please contact us. Our privacy team will process your request with proper attention.
[email protected]
Support available in Bengali 24 hours a day, 7 days a week
Email requests are generally processed within business hours according to Bangladesh Standard Time (BST, UTC+6)
This privacy policy has been prepared by hhbf and is effective from 1 January 2026. If you have any questions about any part of this policy, please contact our support team. Also visit our Responsible Gaming and FAQ pages.